KLARUS STORE provides a warranty that only covers for orders through the online store: www.klarustore.com

 

Warranty Period

 

Warranty Period Calculation

1.The commencing date of warranty is the same as the date of purchase on digital or physical receipt.

2.If the customer loses the invoice or the relevant warranty certificate, the warranty starts three months after the production date with the serial number.

3.If the customer has replaced product by providing invoices and relevant warranty certificate within its warranty, the warranty of the replacement item will start based on the date of fulfilled replacement. A replaced item can have only one replacement item.

4.The warranty period for a replacement item or a repaired item is 3 months from the date of fulfilled repair or replacement, or the remaining warranty period of the original product. It’s subject to the longer one.

Not Covered Under Warranty:

 

Notice:

1. Returns must include all accessories.
2. Returnsmust include original packaging.
3. For non-quality related warranty claims, buyer is responsible for shipping costs.
4. For non-quality related warranty claims, KLARUS refunds the cost of the product itself.
5. Returns may be rejected if product does not meet the above requirements.

It is not possible to process a request for a refund for non-quality issues for items that have expired this 15 days. For purchases not made directly through online stores (klarustore.com), please contact related retailers for refunds. For quality-related issues, please see below.

Warranties on all replacements follow the same warranty time frame of the original defective item.

Warranties will be invalid after having been fully refunded or warranty.

Return & Refund Process:

Please email to KLARUS Support Team <klarusflashlights@gmail.com> to apply for a return or refund.

For product not shipping, we will start refund/exchange process once we review your order(72 hours maximum). It would take 14-28 days to finish base upon payment method and your region since you start your request .

For undamaged product in use within 30 days of the date you receive it, you need to send it back together with purchase details to our Chinese warehouse address. And the shipping fee will be paid by you.

KLARUS Address:

Country: China

Province: Guangdong

City: Shenzhen 

Address: 8 floor, E Building, Long jing Industrial Park, Bantian Subdistrict

Zip code: 518000

Phone number:+86 17324407289

we will start a refund base on its condition(100% at most) after we receive it. In this scenario it could take up to 45 days after we receive your return to fulfill a refund.

Fully refund only available for products in unopened box with original receipt.

Customer is required to return the product to KLARUS STORE in good condition within 30 days and email the tracking number to klarusflashlights@gmail.com

*Noted:

Online refund is unavailable if order purchased from authorized resellers. You need to go to the authorized store for your refund or exchange.